Our Policies

At BeautyByRoc Salon & Spa, we go above and beyond to make sure our valued clients have the best experience possible, from the minute they enter our doors to the moment they leave our incomparable Salon. Please take a moment to review our policies to ensure you understand our operations procedures. If you have any questions, we’ll be happy to help.​​

 

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LATE CANCELLATIONS

We understand that emergencies happen. If you need to cancel your appointment, we simply ask that you notify us of any cancellations or rescheduling at least 24 hours prior to the appointment. If the booking was made on the same day, notify us at least 3 hours prior.

 

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NO SHOWS

We understand that emergencies happen. If you need to cancel your appointment, we simply ask that you notify us of any cancellations or rescheduling at least 24 hours prior to the appointment. If the booking was made on the same day, notify us at least 3 hours prior.

 

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SERVICE GUARANTEE & REFUNDS

Your satisfaction is our highest priority. If you are not completely contented, please let us know during your treatment or within 24 hours after your service has been performed. We are committed to making any needed corrections and if there was a fault on our side, to offer you a refund.

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HEALTH HISTORY

For your comfort and safety, please notify our specialists if you have allergies, any physical issues or disabilities, or if you are pregnant. If you experience discomfort or any other symptoms during the treatment, please alert your service provider immediately.

 

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RIGHT TO REFUSE SERVICE

Our salon staff has the right to refuse service to anyone behaving inappropriately, intoxicated or if their state of health may influence the effects of the service.

 

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CHILDREN IN THE SALON

As we are concerned with your and your children’s safety, we strictly prohibit unsupervised children in the salon. In emergency situations, please provide proper supervision for them in the form of an additional caretaker.